Saturday, October 24, 2009

Otaru, or Failure to Capture the Underlying Information Needs

MY QUESTION:
Is there a convenience store near here?
HOTEL CLERK:
No, there isn't.

(But it turns out that there is a supermarket
inside the hotel complex. I bought a bottle of water there.
That was all I wanted. Why didn't she mention the supermarket?)

MY QUESTION:
How do I get to the Tengu Mountain Ropeway?
LADY AT TRAIN STATION INFO DESK:
Please take a bus at Platform #3.

(But it turns out that there are two Platform #3's.
Why didn't she tell me?
We nearly took the wrong bus.)

MY QUESTION:
Can we get a tax refund for this later at the airport?
LADY AT A GLASSWARE SHOP:
You can get it here.
MY QUESTION:
But can we get it later at the airport?
LADY AT A GLASSWARE SHOP:
You can get it here.
MY QUESTION:
(Are you one of those stupid AI systems from the seventies?)

This was my third visit to Otaru. Fourth? No thanks.
But we had good food and took good pictures.


View from the hotel room





Glassware factory





Gareth (right) and someone I don't know (left)




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